The Do's and Don’ts When Waiting for a Recovery Service

When your vehicle breaks down, waiting for a recovery service can be an unnerving experience. However, knowing what to do – and what not to do – while waiting can make a significant difference in ensuring your safety, security, and peace of mind. The following guidelines offer essential advice on handling this situation effectively, helping to keep both you and your vehicle safe until the recovery service arrives.

The Do’s When Waiting for a Recovery Service

Do Move Your Vehicle to a Safe Spot (if possible)

If your vehicle breaks down in an area where you can safely manoeuvre it off the road, do so as quickly as possible. Moving to the side of the road or into a lay-by will reduce the risk of accidents with passing traffic. If you're on a motorway, use the hard shoulder if it’s accessible and safe, or find the nearest emergency refuge area. Moving your vehicle to safety not only protects you but also makes the arrival of the car recovery service easier and safer.

Do Turn on Hazard Lights

Your vehicle’s hazard lights are crucial in alerting other drivers to your situation. Turn them on as soon as you realise you need assistance to make yourself more visible, especially in low-light conditions or bad weather. Hazard lights will signal other motorists to approach cautiously, reducing the risk of accidents and ensuring that you and your vehicle are seen.

Do Remain Inside (if Safe)

Remaining inside the vehicle can often be the safest option, particularly if your breakdown has occurred in an unsafe or high-traffic area. Staying inside reduces the risk of injury from passing vehicles. However, if you’re in a potentially dangerous location or if the vehicle is at risk of catching fire, exiting the vehicle and moving a safe distance away is wise. When inside, keep doors locked and windows up to protect yourself from external risks.

Do Make Yourself Visible

If you have a high-visibility jacket in your vehicle, this is the time to put it on. A reflective or brightly coloured jacket can help others spot you from a distance, especially if you have to leave the vehicle or if you’re in a dark or poorly lit area. High visibility clothing is particularly useful on motorways or other fast roads where vehicles approach at high speeds.

Do Communicate Clearly with the Recovery Team

When contacting the recovery service, be sure to provide accurate information. Specify your exact location, including nearby landmarks or road signs. Inform the team of any special circumstances, such as a flat tyre or mechanical issue, so they come prepared. Clear communication reduces the likelihood of delays, enabling the recovery team to find you swiftly and bring any necessary equipment.

Do Keep Emergency Contacts Handy

Ensure you have access to emergency contacts, such as a family member or friend, in case you need further assistance. Having essential contacts readily available can provide extra support, especially if the breakdown occurs in a remote area. It’s also wise to inform someone of your situation and expected arrival time, just in case the recovery takes longer than anticipated.

The Don’ts When Waiting for a Recovery Service

Don’t Stand Near Traffic

One of the most dangerous actions you can take is standing near moving traffic while waiting for help. Avoid the temptation to stand by the roadside to flag down other motorists or signal to the recovery team. Standing too close to the road is risky, especially at night or in poor weather, when visibility is reduced. Stay in a safe spot, away from traffic, to avoid any potential hazards.

Don’t Attempt Self-Repairs

While it may be tempting to resolve minor issues, it’s generally best to wait for professionals when on the roadside. Self-repair attempts can be risky, especially in high-traffic areas or on fast roads. Avoid attempting repairs unless you have extensive training and the tools for the task, as this could put you in harm's way. Recovery services are trained and equipped to handle breakdown situations safely.

Don’t Leave the Vehicle Unlocked or Windows Down

Lock your vehicle and keep the windows up while you wait for the recovery service. Leaving it unsecured can make your vehicle a target for theft, especially in unfamiliar or remote areas. Keeping everything locked up not only protects your belongings but also helps ensure your own safety. For fresh air, crack the window slightly rather than fully opening it.

Don’t Distract the Recovery Team upon Arrival

When the roadside recovery team arrives, allow them to assess the situation and get to work without too much interruption. They have a standard process to follow, and additional instructions or too many questions can slow down their work. Feel free to ask questions if needed, but try to provide the recovery team with the space they need to complete their job effectively.

Don’t Use a Phone While Driving the Vehicle Off the Road

If your vehicle is partially operational and you need to manoeuvre it off the road, make sure you’re not distracted by your phone. Wait until you’re safely off the road before calling for help or texting. If you need to move the vehicle to a safer spot, focusing entirely on the road is essential. Distractions can worsen an already challenging situation.

Waiting for a recovery service doesn’t have to be a stressful experience. By following these do’s and don’ts, you can create a safer environment for yourself, your passengers, and other road users. Remember, staying calm and taking precautions can make the wait more manageable and help the recovery team assist you more effectively.

Recovery Southampton stands out for our commitment to safety, swift response times, and professional service in Southampton and nearby areas. Our highly trained staff ensures that your vehicle is handled with care, and our knowledge of the local area allows us to reach you quickly when you need assistance most. Choosing Recovery Southampton means placing your trust in a service dedicated to delivering reliable, customer-focused vehicle recovery. We understand the stress of breakdowns and work diligently to get you back on track safely and efficiently.

Check our GBP update about the dos' and don'ts when waiting for a recovery service.